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Terms & Conditions, Refund and Privacy Policy 

Terms and Conditions 

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Obligations of the Student:  The Student will provide information Ace Academic to assess and identify subject areas that the Student requires specific tutoring. The Student agrees to provide their own materials needed for each tutoring session (i.e., notebook, writing instruments, computer, etc.). The Student agrees that assignments, exercises or homework form an integral part of tutoring and undertakes to complete such work thoroughly and promptly.

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Scheduling Time:  All scheduling must be done through TeachWorks. It is the student’s responsibility to make sure the schedule is accurate.

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No Guarantees or Warranties: The Student understands that Ace does not guarantee any specific outcomes as a result of tutoring. 

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Limitation of Liability: In the event of litigation, Ace's total liability shall not exceed the amount of money the student paid for services rendered.

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Termination: This tutoring contract may be terminated by either party at any time by giving the other party seven days prior written notice.

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Minors: Where the Student is a legal minor, the Parent/Guardian shall enter into this tutoring contract on behalf of the Student and shall accept and agree to all the terms and conditions contained herein on behalf of the Student.

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Refund Policy:

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Tutoring Program: We will provide a full refund of any hours pre-paid for but not utilized/attendend. We are not holding any client to a contract. 

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After-School/Remote Learning Programs: No refunds will be issued or deposits refunded. This includes reasons such as lack of attendance, illness or vacations. 

 

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Privacy Policy 

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Ace Academic Learning Centers takes your privacy seriously and understands the importance of protecting your personal information. Therefore, this Privacy Policy provides information about our privacy practices.  This Privacy Policy is incorporated into our Terms of Use.

 

For Parents of Children under the Age of 13

For any student under the age of 13, whose personal information we collect, we must have permission from such student’s parent or legal guardian before we collect or use any personal information. 

You may request that we delete this information or specify that we collect no more of your child’s information. We will need to verify the identity of anyone requesting information about a child under the age of 13 to ensure that the person is in fact the child’s parent or legal guardian.

 

Information We Collect

We collect personal information and non-personal information. (Such as student's name, or the parents’ or guardians’ name, address, email address, phone number, credit card number, school name, grade level, year of graduation, date of birth, GPA, test scores, academic interests, transcripts, photos, employer name and job title, library card number, and military or veteran status) when you: 

 

  • enroll

  • call us;

  • purchase our services;

  • provide us or upload to our Site messages, documents, and other files and content in the course of your use of our products or services;

  • respond to surveys or questionnaires or submit testimonials;

  • provide us information at events we host, sponsor, or participate in;

  • provide us information on our site or submit online forms so that we can contact you about products or services you may be interested in or answer questions you have; or

  • when you provide us information by other means. 

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Information Collected Automatically:   

We collect information (such as your IP address, your browser type, the content of any undeleted cookies that your browser previously accepted from us, the referring website address, and operating system) from your browser when you visit our site. 

 

We collect information when you purchase our services and use our services (such as recording online sessions, producing transcripts of online tutoring sessions, and tracking the drills and practice tests that you take online).

 

How We Use Information: 

We may use your personal information to: 

  • provide you with and personalize/individualize our services;

  • create and manage your account, and provide you customer service;

  • maintain our internal records and otherwise manage our business;

  • send you newsletters and advertisements and otherwise correspond with you about products, services, events, and other organizations that we think may interest you;

  • ask for your reviews and testimonials and send you surveys and questionnaires;

  • improve our services

  • perform research and analysis about your use of or interest in services

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We may use non-personal information for any lawful purpose. 

 

Your Right to Deletion:

You have the right to request that we delete your personal information that we have collected, subject to exceptions provided under the CCPA. Once we receive and confirm your verifiable consumer request, then unless an exception applies, we will delete your personal information from our records and direct our service providers and other vendors to delete your personal information from their records.

 

Your Right to Non-Discrimination:

You have the right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the CCPA.

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